Privacy Policy

1. Who we are

Avenford provides higher education guidance and related student support. For privacy questions, contact us through our Contact Us page or WhatsApp at +971 56 573 5469.

2. Information we may collect

Depending on how you use the website, we may receive information you choose to share, such as:

• Contact details, including your name, email address and phone number.
• Education background, programme interests, work experience and the questions you send us.
• Documents or details you provide when asking about eligibility, admissions or attestation support.
• Basic technical information such as browser, device, pages visited and approximate usage data, where collected by hosting or analytics tools.

Please do not send sensitive personal documents until our team explains what is needed and how to provide them securely.

3. How we use information

We may use the information you provide to respond to enquiries, explain programme options and requirements, support application-related steps, provide requested services, maintain website security, improve our website and meet applicable legal obligations.

4. WhatsApp and third-party services

If you click a WhatsApp link, you will be taken to WhatsApp and any message you send will be processed under WhatsApp’s own terms and privacy policy. We may also rely on website hosting, email, analytics or other service providers to operate our services. Their handling of data is governed by their respective policies.

5. When information may be shared

We do not intend to sell your personal information. We may share relevant information with service providers helping us operate the website or deliver a service you requested, with an institution or authority where you ask us to assist with a process and sharing is appropriate, or where disclosure is required by law. We aim to limit sharing to what is reasonably necessary.

6. Storage and security

We use reasonable measures intended to protect information against unauthorised access, loss or misuse. No online transmission or storage method can be guaranteed completely secure. We retain information only for as long as reasonably needed for the purpose it was collected, to provide requested support, or to meet applicable obligations.

7. Your choices and requests

You may contact us to ask what personal information you have provided, request a correction, withdraw consent where applicable, or ask us to delete information that we no longer need to retain. We may need to keep certain records where required by law or for legitimate service and security purposes.

8. Cookies and website analytics

This website or its hosting and embedded services may use essential cookies or similar technologies to support functionality, security and performance. If analytics or advertising tools are enabled, they may collect usage information under their own settings and policies. You can manage cookies through your browser settings.

9. Children’s privacy

This website is intended for people seeking higher education and professional development guidance. Please contact us if you believe a child has provided personal information to us without appropriate permission.

10. International transfers

Depending on the service providers used and where you are located, information may be processed in a country other than your own. Where applicable, we aim to use appropriate safeguards for such processing.

11. Changes to this policy

We may update this policy as our services or legal requirements change. The latest version will be published on this page with its updated date.

12. Contact us

For questions or requests about this policy, contact Avenford via Contact Us or WhatsApp at +971 56 573 5469. The contact address currently provided to us is Office 601, Mai Tower, Al Nahda, Dubai.